Hitting the Cold Spots: Martin’s Story

About the client Martin retired in his early forties to care for his wife when she became ill, and dedicated nearly twenty years to looking after her until she sadly passed away. Getting by on benefits for all that time meant that Martin reached retirement age with a low pension and little in the way […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Martin’s Story

Hitting the Cold Spots: Charlotte’s Story

About the client Charlotte lives in a rural area in the New Forest. She has a hearing impairment and cochlear implant, as well as cardiovascular, respiratory, neurological and mental health conditions. Due to her conditions she is unable to work and receives disability benefits, but her limited income makes it difficult for her to afford […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Charlotte’s Story

Hitting the Cold Spots: Pat’s Story

About the client Pat is in her 70s and lives by herself. Having retired from work early due to ill health she only receives a small pension, topped up by pension credit. Despite living with a number of serious health conditions, Pat does her best to keep herself healthy and cheerful by eating well and […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Pat’s Story

Hitting the Cold Spots: Emma’s story

About the client Emma and her partner live with their young children in their own home in a rural area of Winchester. The family have a low income and receive tax credits. A heating engineer who came out to look at their broken heating system suggested they give us a call. What did Emma need […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Emma’s story

Hitting the Cold Spots: Michael’s Story

About the client Michael is a pensioner who lives alone in his own home in the New Forest District Council area. He has sensory impairment as well as cardiovascular problems. His boiler was broken, and his neighbour had given him the Hitting the Cold Spots phone number, after seeing an article in the newspaper about […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Michael’s Story

Hitting the Cold Spots: Henry’s Story

About the client Henry’s situation was brought to our attention by a caseworker from an armed forces charity. At 93, Henry was finding it increasingly difficult to manage independently at home, so this caseworker was on board to help him arrange some essential home adaptations. What did Henry need help with? Whilst working with Henry, […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Henry’s Story

Hitting the Cold Spots: Robin’s Story

About the client Robin and his wife, Jo, are in their 50s and live in their house in the New Forest. Jo has severe musculoskeletal conditions that have caused physical disability. Robin has poor mental health and is cared for by his wife. They are on a very low income and receive disability related benefits. […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Robin’s Story

Hitting the Cold Spots: Angela’s Story

About the client Angela lives in a flat she owns in a housing association block in Test Valley. She has multiple mental health conditions and is no longer able to work, so she receives disability benefits. She had also been caring for her mother until she passed away. Angela found contact details for Hitting the […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Angela’s Story

Hitting the Cold Spots: Iris’s Story

About the client Iris is a 70 year old widow living in a flat in Test Valley. She has numerous physical and mental health conditions, which have left her housebound. Iris receives Guaranteed Pension Credit as well as disability benefits and has no savings. What did Iris need help with? Iris was signposted to us […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Iris’s Story

Hitting the Cold Spots: Harry’s Story

About the client Harry is in his 70s and is retired. He lives with his wife who is still working, and their adult son who has a lifelong disability. Their house was built in the 1960s and still has the original warm air central heating system. What did Harry need help with? When Harry arranged […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Harry’s Story

Hitting the Cold Spots: Kirsty’s Story

About the client Kirsty is a busy single mum, running her own business and looking after two young children. Her business is relatively new and, although it’s going from strength to strength, her income is limited and she has to be careful to make sure all the bills are covered each month. What did Kirsty […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Kirsty’s Story

Hitting the Cold Spots: Julia’s Story

About the client Julia is retired and lives with her three year old grandson Jamie who she looks after full time. What did Julia need help with? When Julia’s central heating boiler was condemned due to a risk of carbon monoxide poisoning, she wasn’t sure where to turn. With Jamie’s wellbeing at the forefront of […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Julia’s Story

Hitting the Cold Spots: Geoff and Maureen’s Story

About the clients Geoff and Maureen live together in their privately owned home in East Hampshire.  They are both in their 80s and manage on a low, fixed income. Maureen experiences a number of health and mobility difficulties with ongoing pain, and receives disability benefits.  Without Geoff’s assistance, she is unable to leave their home.  […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Geoff and Maureen’s Story

Hitting the Cold Spots: Joan’s Story

About the client Joan is an owner occupier who lives on her own and is in receipt of means tested benefits. She’s in her early 60s and has respiratory illnesses, osteoarthritis and mental health conditions. Joan had had a new gas meter installed and the engineer struggled to re-light the pilot light. The boiler was […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Joan’s Story

Hitting the Cold Spots: Maria’s Story

About the client Maria and her husband live with their two young children in a flat above a fast food restaurant. Maria’s husband runs his own business, but even with benefits, the family live month to month. Their Local Authority referred the family to Hitting the Cold Spots for help to improve the heating and […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Maria’s Story

Hitting the Cold Spots: Pat’s Story

Pat is a 90 year old widow living in her own property in Eastleigh. Her combi boiler had failed, leaving her without heating or hot water, and her insurance wouldn’t cover the cost. She needed help and called us. Because of her financial situation and serious health conditions, we were able to help her with […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Pat’s Story

Hitting the Cold Spots: June’s Story

June and her young family lived in a concrete solid wall house in the New Forest, with no wall insulation and only a small amount of loft insulation. Their house was heated by an old coal fired Rayburn with a back boiler for hot water, and a few portable electric heaters upstairs. June’s husband has […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: June’s Story

Hitting the Cold Spots: Shirley’s Story

Shirley’s friend contacted Hitting the Cold Spots because she had had no heating or hot water for over six months. Shirley is a home owner, in her eighties and has a number of serious health conditions, some of which require her to be able to bathe regularly. The boiler was over 23 years old and […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Shirley’s Story

Hitting the Cold Spots: Stacey’s Story

Stacey and her husband are home owners in Gosport, on a low income, who received Child and Working Tax Credits.  Stacey and one of her five children have asthma, their youngest child is disabled and her husband was signed off work following an accident. The family’s gas boiler, which was over 10 years old, had […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Stacey’s Story

Hitting the Cold Spots: Kate’s Story

Kate contacted us when her central heating boiler was condemned near the beginning of the winter. She had boiler insurance cover but was frustrated to find that it didn’t include boiler replacement. A Hitting the Cold Spots advisor visited Kate to assess her situation. Kate was just getting by and had significant health conditions that […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Kate’s Story

Hitting the Cold Spots: Rachel’s story

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Rachel’s story

Hitting the Cold Spots: William’s story

William and his son have lived in their home on the outskirts of a small rural town in Hampshire for more than forty years. He is retired and his son is unable to work due to ill health. Since suffering a stroke eighteen months ago William has found it difficult to keep on top of […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: William’s story

Hitting the Cold Spots: Wendy’s story

Wendy found out about the Central Heating Fund through a neighbour and decided to give us a call. She rents her home and gets on well with her landlady, but unfortunately the landlady was unable to invest in improving the heating in the home. That meant that Wendy was having to manage with two gas […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Wendy’s story

Hitting the Cold Spots: Sarah’s story

Sarah’s local council contacted us in the middle of the winter following concerns about the heating situation in her home. Sarah is an owner occupier who lives in a house with one storage heater, two convector heaters and an immersion heater for hot water.  The house was on an Economy 7 tariff for her electricity supply […]

Posted in Hitting the Cold Spots, Southampton Healthy Homes | Comments Off on Hitting the Cold Spots: Sarah’s story

Hitting the Cold Spots: Peter’s story

Peter contacted us for advice when his 35 year old central heating boiler broke down, right at the beginning of the winter. We helped him find a trusted local engineer who came out and got the boiler going again. However, unfortunately he then had to condemn the boiler for safety reasons. Peter was concerned about […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Peter’s story

Hitting the Cold Spots: David’s story

David was referred to the Central Heating Fund by his local council who had been supporting him with making some much needed improvements to his home. Amongst the problems in the home was the heating – or lack of heating. With only two old gas heaters on the ground floor, and no heating at all […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: David’s story

Hitting the Cold Spots: Stephanie’s Story

Stephanie contacted us after hearing about the Central Heating Fund project following her attendance at an event organised by her local Council.  She is an owner occupier who lives in a house with an open fire, one electric storage heater and an electric instantaneous water heater, which she found cold particularly in the winter. Stephanie […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Stephanie’s Story

Hitting the Cold Spots: Lindsey’s story

Lindsey contacted us after receiving our letter about the Central Heating Fund. She wanted to find out what could be done to transform her cold house into a warm and cosy home. Lindsey suffers from health conditions, and is on a low income. We arranged to visit her at home to complete an assessment, which […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Lindsey’s story

Hitting the Cold Spots: Ylva’s story

Ylva contacted us after hearing about the Central Heating Fund project. She is a private tenant who lives in a flat with solid uninsulated walls, electric storage heaters and hot water immersion, which she found cold particularly in the winter. Ylva is on a low income due to health difficulties and she struggled to afford […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Ylva’s story

Hitting the Cold Spots: Dorothy’s Story

Dorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one. As Dorothy lives in a park home and her […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Dorothy’s Story

Hitting the Cold Spots: Ray’s Story

Ray found our number from the Hitting the Cold Spots webpage, and gave us a call because his flat was very cold and he and his partner were struggling to stay warm. The electric storage heater they used to heat the flat had broken two years previously and they had been without heating since then. […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Ray’s Story

Hitting the Cold Spots: Fiona’s Story

Fiona from Eastleigh called us with concerns about her rising gas costs.  We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff. Fiona had a […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Fiona’s Story

Hitting the Cold Spots: Chris’ Story

Chris lives in the family home which he inherited some years ago. Due to a health condition and low income, he had been unable to keep on top of essential repairs and maintenance over the years, and the heating in particular was in great need of an overhaul. Chris received a letter about the Central […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Chris’ Story

Hitting the Cold Spots: Lisa’s Story

Lisa called us after receiving a letter saying she may be eligible for help to improve the heating in her home. We arranged for one of our advisors to visit Lisa and complete an energy assessment. The gas had been disconnected from the home some years ago, and the only heating was from electric heaters […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Lisa’s Story

Hitting the Cold Spots: Margaret’s Story

It was during a particularly cold spell in March when Margaret’s boiler broke down, leaving her with no heating or hot water at a crucial time of year. Margaret contacted her local council who put her in touch with us. We talked through Margaret’s situation with her on the phone and she told us how difficult […]

Posted in Hitting the Cold Spots | Comments Off on Hitting the Cold Spots: Margaret’s Story
X