Southampton Healthy Homes: John’s story

John was given our details by a local heating engineer. He contacted us as their hot water heater had broken and was not repairable. The home was heated by electric heating, which wasn’t very economical for the young family to adequately heat their home.

An Energy Performance Certificate was produced for the property; this recommended changing the heating to a condensing gas boiler and radiator system.

John’s ill health means he is currently not working and so is in receipt of means tested benefits. Due to the household circumstances, a combination of grants and a customer contribution meant that this young family were able to have full gas central heating installed in their home.

tEC image_ radiator childrens roomThe installation of the gas central heating meant the energy efficiency rating of their home went from F38 to C70 (based on the Energy Performance Certificate). The Energy Performance Certificate also showed estimated annual energy savings of approximately £590 per year.

John was really happy with the work and said,

“Helpful advice and a great experience from start to finish. We were surprised that it was able to be completed so quickly and are so happy we have hot water and an efficient heating system. A big thank you to everyone involved.”

Though the Central Heating Fund is no longer available, there may still be help on offer for first-time central heating. Contact the Southampton Healthy Homes team for advice on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email