Southampton Healthy Homes: Alison’s Story

About the client

Alison is in her late 80s and lives on her own in her own home. Her daughter is her carer as Alison lives with dementia.

What did Alison need help with?

Alison’s daughter gave us a call as her mother’s 15 year old boiler wasn’t working properly and not providing hot water. Alison’s low income meant that she’d have struggled to pay to get the old boiler replaced. Our advisor then arranged a time to visit Alison and her mother at home to see how we could help.

How we were able to help Alison

During the visit we were able to fill in the grant application form for funding through Southampton Healthy Homes towards a replacement boiler. The advisor helped the clients find local reputable heating engineers registered with Trading Standard’s Buy with Confidence scheme so they could start getting quotes for the work. The grant application was successful and Alison was able to replace her boiler. In addition, there was no radiator by the downstairs bathroom and toilet, so with a financial contribution from Alison, this meant an additional radiator could be installed there at the same time.

During the initial visit and subsequent follow up visits, the advisor discussed the client’s energy bills, water bills and other support available, such as the Warm Home Discount and the Priority Services Register to check Alison was getting all the support she was entitled to. During the initial visit the advisor found out that the smoke alarm was not working properly so referred Alison to Hampshire Fire and Rescue Service for a Safe and Well visit and to replace her smoke alarm.

The double-glazed windows are old and draughty but Alison couldn’t afford to replace these. The advisor left some draught-proofing tape and thermal curtain lining fabric for them to help reduce the draughts and make the home feel more comfortable.

Savings and outcomes

  • Grant funding of £2,373 was secured towards the cost of the new boiler, along with a contribution from Alison to extend the heating into the bathroom
  • The new boiler is predicted to reduce her heating bills by approximately £50 per year (based on the Energy Performance Certificate)
  • The new boiler will also increase the comfort in the home for Alison and ensure she has reliable heating and hot water, and has improved her health and wellbeing
  • The estimated life-time bill savings from the draught-proofing are estimated to be £333 (based on Ofgem deemed scores)

“The service was excellent. The health and wellbeing of my mum has improved tremendously, since our involvement in the Southampton Healthy Homes project. The home is warm, there is constant hot water, less draughty, more comfortable. Mum and I are very grateful for the help and advice given by your advisor. Thank you.”

Get in touch

If you know someone who needs support with a broken boiler or draught-proofing, please call the Southampton Healthy Homes team on Freephone 0800 804 8601 or email: