Southampton Healthy Homes: Emily’s story

tEC image_radiator_MumEmily contacted us as her home was damp and she had electric storage heaters which were very expensive to run and didn’t adequately heat the home. She and her five year old son also suffered from coughs, which she had been told were linked to the damp and cold.

We visited to see if we could help with installing gas central heating, which would also help reduce her electricity bills of £160/month. During our initial visit with a Southampton Healthy Homes Advisor and Energy Assessor options were discussed for the heating, an Energy Performance Certificate (EPC) was produced and grant application form filled in.

Grants were subsequently awarded to the client via the Central Heating Fund and Southampton Healthy Homes. These grants, and a contribution from Emily, led to gas being connected to the property and the installation of a gas central heating system.

The work done to the property has increased its energy rating from an E to a C. Also, the projected annual energy costs for the home have reduced from an estimated £1,013 per year to an estimated £611 per year, according to the EPC.

“This has been a fantastic project. Every step has been explained to me throughout and I’ve had lots of advice to help me reduce costs around the home. The process has been quick and hassle free and all parties have been extremely helpful and friendly. My home is now well heated and hopefully my costs will be reduced as a result.”

If you or someone you know is in a similar situation, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email keepwarm@environmentcentre.com to speak to an advisor.