Hitting the Cold Spots Case Studies

Hitting the Cold Spots: Pat’s Story

Pat is an older widow living in her own property in Hampshire. Her combi boiler had failed, leaving her without heating or hot water, and her insurance wouldn’t cover the cost. She needed help and called us. Because of her financial situation and serious health conditions, we were able to help her with the cost […]

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Hitting the Cold Spots: June’s Story

June and her young family lived in a concrete solid wall house with no wall insulation and only a small amount of loft insulation. Their house was heated by an old coal fired Rayburn with a back boiler for hot water, and a few portable electric heaters upstairs. June’s husband has diabetes and their youngest […]

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Hitting the Cold Spots: Shirley’s Story

Shirley’s friend contacted Hitting the Cold Spots because she had had no heating or hot water for over six months. Shirley is a home owner, in her eighties and has a number of serious health conditions, some of which require her to be able to bathe regularly. The boiler was over 23 years old and […]

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Hitting the Cold Spots: Stacey’s Story

Stacey and her husband are home owners, on a low income, who received Child and Working Tax Credits.  Stacey and one of her five children have asthma, their youngest child is disabled and her husband was signed off work following an accident. The family’s gas boiler, which was over 10 years old, had failed because […]

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Hitting the Cold Spots: Kate’s Story

Kate contacted us when her central heating boiler was condemned near the beginning of the winter. She had boiler insurance cover but was frustrated to find that it didn’t include boiler replacement. A Hitting the Cold Spots advisor visited Kate to assess her situation. Kate was just getting by and had significant health conditions that […]

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Hitting the Cold Spots: Rachel’s story

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Hitting the Cold Spots: William’s story

William and his son have lived in their home on the outskirts of a small rural town in Hampshire for more than forty years. He is retired and his son is unable to work due to ill health. Since suffering a stroke eighteen months ago William has found it difficult to keep on top of […]

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Hitting the Cold Spots: Wendy’s story

Wendy found out about the Central Heating Fund through a neighbour and decided to give us a call. She rents her home and gets on well with her landlady, but unfortunately the landlady was unable to invest in improving the heating in the home. That meant that Wendy was having to manage with two gas […]

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Hitting the Cold Spots: Sarah’s story

Sarah’s local council contacted us in the middle of the winter following concerns about the heating situation in her home. Sarah is an owner occupier who lives in a house with one storage heater, two convector heaters and an immersion heater for hot water.  The house was on an Economy 7 tariff for her electricity supply […]

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Hitting the Cold Spots: Peter’s story

Peter contacted us for advice when his 35 year old central heating boiler broke down, right at the beginning of the winter. We helped him find a trusted local engineer who came out and got the boiler going again. However, unfortunately he then had to condemn the boiler for safety reasons. Peter was concerned about […]

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Hitting the Cold Spots: David’s story

David was referred to the Central Heating Fund by his local council who had been supporting him with making some much needed improvements to his home. Amongst the problems in the home was the heating – or lack of heating. With only two old gas heaters on the ground floor, and no heating at all […]

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Hitting the Cold Spots: Stephanie’s Story

Stephanie contacted us after hearing about the Central Heating Fund project following her attendance at an event organised by her local Council.  She is an owner occupier who lives in a house with an open fire, one electric storage heater and an electric instantaneous water heater, which she found cold particularly in the winter. Stephanie […]

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Hitting the Cold Spots: Lindsey’s story

Lindsey contacted us after receiving our letter about the Central Heating Fund. She wanted to find out what could be done to transform her cold house into a warm and cosy home. Lindsey suffers from health conditions, and is on a low income. We arranged to visit her at home to complete an assessment, which […]

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Hitting the Cold Spots: Ylva’s story

Ylva contacted us after hearing about the Central Heating Fund project. She is a private tenant who lives in a flat with solid uninsulated walls, electric storage heaters and hot water immersion, which she found cold particularly in the winter. Ylva is on a low income due to health difficulties and she struggled to afford […]

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Hitting the Cold Spots: Dorothy’s Story

Dorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one. As Dorothy lives in a park home and her […]

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Hitting the Cold Spots: Ray’s Story

Ray found our number from the Hitting the Cold Spots webpage, and gave us a call because his flat was very cold and he and his partner were struggling to stay warm. The electric storage heater they used to heat the flat had broken two years previously and they had been without heating since then. […]

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Hitting the Cold Spots: Fiona’s Story

Fiona from Eastleigh called us with concerns about her rising gas costs.  We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff. Fiona had a […]

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Hitting the Cold Spots: Chris’ Story

Chris lives in the family home which he inherited some years ago. Due to a health condition and low income, he had been unable to keep on top of essential repairs and maintenance over the years, and the heating in particular was in great need of an overhaul. Chris received a letter about the Central […]

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Hitting the Cold Spots: Lisa’s Story

Lisa called us after receiving a letter saying she may be eligible for help to improve the heating in her home. We arranged for one of our advisors to visit Lisa and complete an energy assessment. The gas had been disconnected from the home some years ago, and the only heating was from electric heaters […]

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Hitting the Cold Spots: Margaret’s Story

It was during a particularly cold spell in March when Margaret’s boiler broke down, leaving her with no heating or hot water at a crucial time of year. Margaret contacted her local council who put her in touch with us. We talked through Margaret’s situation with her on the phone and she told us how difficult […]

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