Southampton Healthy Homes Case Studies

Southampton Healthy Homes: Emma’s Story

Emma is an owner occupier living with her two teenage children and is her son’s full time carer. She was given our contact details from a local heating engineer as her boiler was condemned and it was not safe to use. The engineer had told her it was irreparable and that it had to be […]

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Southampton Healthy Homes: Jane’s Story

Jane and Tom are a young couple living with their baby daughter in their own home. They met with one of the Southampton Healthy Homes advisors during an event at their local Children’s Centre. During the event, they were discussing home energy savings when they brought up an issue with their windows. Apart from them […]

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Southampton Healthy Homes: David’s Story

David was given our details by a local heating engineer as his gas combi boiler hadn’t been working for the past two months and he wasn’t able to afford the repairs himself. The Southampton Healthy Homes advisors visited David to get more information about his situation. David is an older gentleman who lives alone in […]

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Southampton Healthy Homes: Joyce’s Story

Joyce’s son got in contact with us after being referred by the local council. Joyce’s storage heater in her living room and the element on her hot water cylinder had both broken. We arranged to visit Joyce to see how we could help. During the first visit we brought Joyce an electric oil-filled radiator so […]

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Southampton Healthy Homes: Mary’s Story

Mary‘s daughter contacted us regarding her mother’s heating system. Mary is in her 80’s, lives alone and had recently suffered from pneumonia. Her gas boiler had broken and the heating engineer had made a temporary fix but it needed to be replaced. Mary was eligible for the national Energy Company Obligation (ECO) scheme, and the […]

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Southampton Healthy Homes: Irene’s Story

Irene called us after a friend gave her our number. Her boiler was installed in 2011 but had been causing her problems ever since. When Irene contacted us, the boiler was leaking water and had to be reset at least 4 times a week. She was very concerned about what would happen if the boiler […]

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Southampton Healthy Homes: Russell’s Story

Russell and his mum had previously benefited from our advice and support, and an advisor contacted Russell to see if there was anything else we could do to help. Russell hadn’t been able to get central heating in his home so we offered to help him apply for a first time central heating grant. The […]

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Southampton Healthy Homes: Bob’s Story

Bob called us after he received a letter about a grant for installing first time central heating. His home was heated by electric, gas and coal heaters in different rooms, and the hot water was provided via a gas multi-point heater. An energy assessment of the property showed the home was currently rated as a […]

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Southampton Healthy Homes: Archie’s Story

A family friend contacted us while Karen’s home was being renovated to make the property wheelchair friendly and suitable for her young son Archie’s needs. The home had storage heaters and an electric immersion cylinder for hot water but the storage heaters had to be removed during the renovation process. A Southampton Healthy Homes advisor […]

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Southampton Healthy Homes: George’s story

George’s daughter found our details online as their boiler was leaking water and, after paying out £150 for an installer to fix it previously, they couldn’t afford to pay to get an engineer out again. They’d also been told that if the boiler leaks again it wouldn’t be fixable. A Southampton Healthy Homes advisor arranged […]

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Southampton Healthy Homes: John’s story

John was given our details by a local heating engineer. He contacted us as their hot water heater had broken and was not repairable. The home was heated by electric heating, which wasn’t very economical for the young family to adequately heat their home. An Energy Performance Certificate was produced for the property; this recommended […]

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Southampton Healthy Homes: Rose’s story

Rose’s granddaughter was the first one to make contact with us via our Facebook page. She explained that her grandmother Rose’s boiler had broken down and they had previously tried to access boiler grants but were told it would still cost £1500 which was not affordable to Rose as she only receives a small pension […]

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Southampton Healthy Homes: Isabel’s story

Isabel contacted us as she was looking for help regarding her heating system. Her combination gas boiler had broken down and would only supply the hot water when the heating was on. Isabel suffers from multiple health problems that keep her off work and restrict her financially meaning that she couldn’t afford to repair it […]

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Southampton Healthy Homes: Jaqueline’s story

Jacqueline emailed us after she’d seen an article about the grants for central heating on Southampton City Council’s website. Her home was being heated by a gas fire in the living room and gas room heaters, which they didn’t use, in the bedrooms. The client and her son were worried about using the heaters in […]

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Southampton Healthy Homes: Terry’s story

Terry was referred to us by another local agency. Terry lives in a private rented flat and the only available heating in the property was an electric wall fire in the living room. Terry receives Employment and Support Allowance due to ill health and as such he is at home a lot. During the winter […]

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Southampton Healthy Homes: Emily’s story

Emily contacted us as her home was damp and she had electric storage heaters which were very expensive to run and didn’t adequately heat the home. She and her five year old son also suffered from coughs, which she had been told were linked to the damp and cold. We visited to see if we […]

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Southampton Healthy Homes: Jean’s story

Jean’s daughter contacted the Environment Centre as her mother was interested in installing a central heating system. Jean is a pensioner and whilst she was used to living without a central heating system, with her pension as the only source of household income, she was finding it difficult to adequately heat her entire house. Within […]

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Southampton Healthy Homes: Christopher’s Story

Christopher called us after receiving a letter from us about the first-time central heating grant. They were interested in having central heating installed as the home was only being heated by one gas fire and the hot water was heated by an electric immersion heater. Due to Christopher’s health he was not able to work […]

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Southampton Healthy Homes: Barbara’s Story

Barbara was given our details by her local nurse to see how we could help. The only heating in her property was a storage heater in the living room and an electric convector heater in the hallway and she had to rely on other electric plug-in heaters to keep warm. Barbara lives with and cares […]

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Southampton Healthy Homes: Marie’s Story

Marie found our details from the Energy Saving Advice Service as the back boiler in her home was old, not working well and not providing hot water. Marie was very concerned about the lack of heat in the home as this has a negative impact on her health. During the initial phone call we were […]

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Southampton Healthy Homes: Patrick’s Story

Patrick was referred for Southampton Healthy Homes help by Citizens Advice Southampton, who are partners in the project. Their combi boiler was broken and had been condemned, because there was a suspected gas leak from the pipework, leaving them without heating or hot water. Patrick lives with his wife and two sons, and had just […]
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