Hitting the Cold Spots: Peter’s story

tEC image_HTCS client boilerPeter contacted us for advice when his 35 year old central heating boiler broke down, right at the beginning of the winter. We helped him find a trusted local engineer who came out and got the boiler going again. However, unfortunately he then had to condemn the boiler for safety reasons. Peter was concerned about the cost of a new boiler, and very worried about the effect that spending the winter in the cold would have on his health.

A Hitting the Cold Spots advisor visited Peter to talk him through the different options for funding and help him arrange two competitive quotes for a replacement boiler. The advisor identified that as well as asking for help from the Hitting the Cold Spots fund, he would also be eligible for help from the Gas Safe Charity and from his local council.

Grants were agreed by all three organisations, and Peter was able to make a contribution himself to make up the total cost. Ultimately, a brand new efficient boiler was installed in his home, and Peter is warm and cosy again.

Peter said,

“It’s been very helpful to have someone behind you who knows the way through what is a very difficult time. It’s not just about the money, it’s about the support and guidance that you get.”


You knew from the outset what the going rate for a boiler was, but I had no idea. My mum previously paid a lot more for her new boiler.


“Although the process took some time, coming out the other end with a heating system that works well has given me back enthusiasm for other areas of the house that need attention.”

With the new boiler installed, our advisor pointed Peter in the direction of energy price comparison websites, and he now plans to shop around for a new electricity and gas deal, which could save him money. He has also had help from the local council advisor to find a contractor who can complete some other repairs to his home. Peter now feels like he is back in control of his living conditions, and says that his spirits have been lifted.

If you or someone you know is struggling to stay warm and well, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email staywarm@environmentcentre.com to speak to an advisor.