Hitting the Cold Spots: Lisa’s Story

tEC image_new boiler_HTCSLisa called us after receiving a letter saying she may be eligible for help to improve the heating in her home. We arranged for one of our advisors to visit Lisa and complete an energy assessment.

The gas had been disconnected from the home some years ago, and the only heating was from electric heaters using on–peak electricity; a very expensive means of heating. The energy assessment showed that it would cost £2,907 per year for Lisa to keep the home sufficiently warm for herself and her children. Unable to afford this, the family had been struggling to keep warm throughout the winters, only using their heaters when absolutely necessary.

A grant was awarded from the Central Heating Fund and a contractor was chosen to install a brand new efficient gas boiler and radiators. Lisa also contacted her electricity supplier and arranged for them to install a new gas meter, free of charge.

Lisa and her family are already enjoying the benefits of instant hot water from their new combi boiler, and are looking forward to the weather turning cold so they test out their new heating system!

Lisa said,

“I truly believe you have kept us from illnesses in the coming winter. There will be no more duvets on the sofa when watching TV.

Everyone has been very professional and kept us informed of what’s going on. The installers were brilliant and did a really good job.”

The energy assessments before and after showed that the home improved from a G18 rating – almost at the bottom of the scale – to a D59 rating, bringing it in line with the average UK household, and reduced her yearly energy costs by £1,667. Lisa now plans to have loft and cavity wall insulation installed as well, which will improve her energy rating even further, and help her family to keep warm for less money.

If you or someone you know is in a similar situation, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email staywarm@environmentcentre.com to speak to an advisor.

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