Hitting the Cold Spots: Fiona’s Story

Fiona from Eastleigh called us with concerns about her rising gas costs.  We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff.

Fiona had a number of medical conditions which made her more susceptible to feeling the effects of the cold as this had a detrimental effect on the levels of pain that she experienced, together with her ability to undertake many activities of daily living.  It was particularly important to her to keep her home warm.  Following a recent period of prolonged ill health, it had also been necessary for her to have her heating on for longer than normal.  This contributed to her using more gas and experiencing higher costs than she would normally have experienced in this time.

The advisor noticed during the home visit that Fiona’s fuel accounts were based on estimated readings.  Before undertaking the price comparison exercise, it was important to be clear about how much fuel Fiona was actually using.  The advisor read both meters and confirmed this information to her fuel supplier.  Through using this information to compare different tariffs, Fiona learned that she could make significant savings of around £160 over the year by switching to an alternative tariff with the same supplier.  At the same time, she was also able to fix her fuel prices for the next two years.

Fiona now feels much more reassured by the fact that her fuel prices over the next two years would remain unchanged and that she would therefore be protected from future price increases that may occur in this time.

Fiona said,

“I am most grateful for you finding a cheaper tariff.  The advice provided with changing supplier is likely to save me up to around £160 across the year.  I’m so pleased that I’ve now got my fuel tariff settled for the next two years; it’s taken a worry off my mind. 

I was very pleased with the help and attention that I received.  My Advisor was very understanding of both my personal circumstances and my situation.  I’m absolutely delighted; I’m over the moon!”

If you or someone you know would like help with switching tariff or supplier, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email staywarm@environmentcentre.com to speak to an advisor.