Hitting the Cold Spots: Dorothy’s Story

Dorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one.

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As Dorothy lives in a park home and her boiler is fuelled by LPG bottles, it can often be difficult to find funding for heating work through traditional energy efficiency schemes. However, through recently awarded funding for rural communities, the Hitting the Cold Spots service was able to help.

After an initial visit and assessment, the Hitting the Cold Spots Advisor helped Dorothy make an application for rural funding and referral for a grant from SSAFA (Soldiers, Sailors, Airmen and Families Association) because her late husband was in the armed forces for over 25 years. The Advisor also helped Dorothy arrange quotes from Buy with Confidence heating engineers for replacing the boiler.

Both funding applications were successful and therefore Dorothy’s replacement boiler was fully funded and installed in time for the cold weather. She said,

“It would have been a struggle to get the new boiler without your help. It warms up quicker and the hot water comes quicker than with the old boiler.”

If you or someone you know is struggling to stay warm and well this winter, and could benefit from our help, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email staywarm@environmentcentre.com to speak to an advisor.