Category Archives: Southampton Healthy Homes

Southampton Healthy Homes: Joyce’s Story

Joyce’s son got in contact with us after being referred by the local council. Joyce’s storage heater in her living room and the element on her hot water cylinder had both broken. We arranged to visit Joyce to see how we could help. During the first visit we brought Joyce an electric oil-filled radiator so […]

Southampton Healthy Homes: Mary’s Story

Mary‘s daughter contacted us regarding her mother’s heating system. Mary is in her 80’s, lives alone and had recently suffered from pneumonia. Her gas boiler had broken and the heating engineer had made a temporary fix but it needed to be replaced. Mary was eligible for the national Energy Company Obligation (ECO) scheme, and the […]

Southampton Healthy Homes: Irene’s Story

Irene called us after a friend gave her our number. Her boiler was installed in 2011 but had been causing her problems ever since. When Irene contacted us, the boiler was leaking water and had to be reset at least 4 times a week. She was very concerned about what would happen if the boiler […]

Energy Best Deal training 2018

The Environment Centre (tEC) is helping to deliver ‘Energy Best Deal’ sessions from January to March 2018. These are free sessions for community groups and for frontline workers and volunteers supporting Southampton residents who have concerns about their energy bills. These sessions will: Make people aware of the savings that can be made by switching […]

Southampton Healthy Homes: Russell’s Story

Russell and his mum had previously benefited from our advice and support, and an advisor contacted Russell to see if there was anything else we could do to help. Russell hadn’t been able to get central heating in his home so we offered to help him apply for a first time central heating grant. The […]

Are you eligible for the Warm Home Discount 2017-18?

What is the Warm Home Discount? The Warm Home Discount is a scheme providing eligible households with a £140 electricity bill discount for winter 2017-18. This discount is available to credit and pre-payment customers, providing your supplier is part of the scheme and you meet their eligibility criteria. The scheme is open to applications now and it is […]

Southampton Healthy Homes: Bob’s Story

Bob called us after he received a letter about a grant for installing first time central heating. His home was heated by electric, gas and coal heaters in different rooms, and the hot water was provided via a gas multi-point heater. An energy assessment of the property showed the home was currently rated as a […]

Southampton Healthy Homes: Archie’s Story

A family friend contacted us while Karen’s home was being renovated to make the property wheelchair friendly and suitable for her young son Archie’s needs. The home had storage heaters and an electric immersion cylinder for hot water but the storage heaters had to be removed during the renovation process. A Southampton Healthy Homes advisor […]

Southampton Healthy Homes: George’s story

George’s daughter found our details online as their boiler was leaking water and, after paying out £150 for an installer to fix it previously, they couldn’t afford to pay to get an engineer out again. They’d also been told that if the boiler leaks again it wouldn’t be fixable. A Southampton Healthy Homes advisor arranged […]

Southampton Healthy Homes: John’s story

John was given our details by a local heating engineer. He contacted us as their hot water heater had broken and was not repairable. The home was heated by electric heating, which wasn’t very economical for the young family to adequately heat their home. An Energy Performance Certificate was produced for the property; this recommended […]