Category Archives: Southampton Healthy Homes

Are you eligible for the Warm Home Discount 2017-18?

What is the Warm Home Discount? The Warm Home Discount is a scheme providing eligible households with a £140 electricity bill discount for winter 2017-18. This discount is available to credit and pre-payment customers, providing your supplier is part of the scheme and you meet their eligibility criteria. The scheme is open to applications now and it is […]

Southampton Healthy Homes: Bob’s Story

Bob called us after he received a letter about a grant for installing first time central heating. His home was heated by electric, gas and coal heaters in different rooms, and the hot water was provided via a gas multi-point heater. An energy assessment of the property showed the home was currently rated as a […]

Southampton Healthy Homes: Archie’s Story

A family friend contacted us while Karen’s home was being renovated to make the property wheelchair friendly and suitable for her young son Archie’s needs. The home had storage heaters and an electric immersion cylinder for hot water but the storage heaters had to be removed during the renovation process. A Southampton Healthy Homes advisor […]

Southampton Healthy Homes: George’s story

George’s daughter found our details online as their boiler was leaking water and, after paying out £150 for an installer to fix it previously, they couldn’t afford to pay to get an engineer out again. They’d also been told that if the boiler leaks again it wouldn’t be fixable. A Southampton Healthy Homes advisor arranged […]

Southampton Healthy Homes: John’s story

John was given our details by a local heating engineer. He contacted us as their hot water heater had broken and was not repairable. The home was heated by electric heating, which wasn’t very economical for the young family to adequately heat their home. An Energy Performance Certificate was produced for the property; this recommended […]

Southampton Healthy Homes: Rose’s story

Rose’s granddaughter was the first one to make contact with us via our Facebook page. She explained that her grandmother Rose’s boiler had broken down and they had previously tried to access boiler grants but were told it would still cost £1500 which was not affordable to Rose as she only receives a small pension […]

Hitting the Cold Spots: Sarah’s story

Sarah’s local council contacted us in the middle of the winter following concerns about the heating situation in her home. Sarah is an owner occupier who lives in a house with one storage heater, two convector heaters and an immersion heater for hot water.  The house was on an Economy 7 tariff for her electricity supply […]

Southampton Healthy Homes: Isabel’s story

Isabel contacted us as she was looking for help regarding her heating system. Her combination gas boiler had broken down and would only supply the hot water when the heating was on. Isabel suffers from multiple health problems that keep her off work and restrict her financially meaning that she couldn’t afford to repair it […]

Southampton Healthy Homes: Jaqueline’s story

Jacqueline emailed us after she’d seen an article about the grants for central heating on Southampton City Council’s website. Her home was being heated by a gas fire in the living room and gas room heaters, which they didn’t use, in the bedrooms. The client and her son were worried about using the heaters in […]

Southampton Healthy Homes: Terry’s story

Terry was referred to us by another local agency. Terry lives in a private rented flat and the only available heating in the property was an electric wall fire in the living room. Terry receives Employment and Support Allowance due to ill health and as such he is at home a lot. During the winter […]