Category Archives: Southampton Healthy Homes

The A-Z of Energy Terms Explained

Every industry has its own jargon. The energy sector is no different but that can make it difficult for everyday consumers to fully understand things like their bills, discounts, incentives or where to turn for help. For those times when you look at your energy bill and wonder, “What does that mean?!” we’ve put together […]

Big Energy Saving Week 2019

Big Energy Saving Week runs from 21st to 27th January this year. The week focuses on raising public awareness of how to save money on energy costs by switching energy supplier or tariff, accessing discounts or grants, and making homes more energy efficient. Citizens Advice runs Big Energy Saving Week in collaboration with the Department […]

Southampton Healthy Homes: Alison’s Story

About the client Alison is in her late 80s and lives on her own in her own home. Her daughter is her carer as Alison lives with dementia. What did Alison need help with? Alison’s daughter gave us a call as her mother’s 15 year old boiler wasn’t working properly and not providing hot water. […]

Winterising Your Home

Frozen and burst pipes are not something anyone wants to experience, especially when you need your heating and hot water to be working. Why do water pipes burst in cold weather? When water freezes, it expands and that pressure can rupture pipes. So what can you do to prevent them freezing in the first instance? […]

Southampton Healthy Homes: Andrew’s Story

About the client Andrew was referred to us by Citizens Advice Southampton for help with an energy price comparison. Andrew and his wife are both retired and receive guaranteed pension credit. What did Andrew need help with? Andrew was up-to-date on all his bills but was concerned about the recent price hikes. As the client […]

Big Energy Saving Network 2018-19

This year we are helping to deliver Big Energy Saving Network (BESN) sessions and advice to frontline workers and consumers, between October 2018 and March 2019. These are free sessions for community groups and for frontline workers and volunteers supporting Southampton or Hampshire residents who have concerns about their energy bills. These sessions will: • […]

Southampton Healthy Homes: Gale’s Story

About the client Gale’s daughter first called us when Southampton was experiencing a cold snap, having been given our number by Adult Services. Gale, who lives alone in her own home, has dementia and mobility issues that require help from carers with daily tasks, and she receives benefits to help pay for that care. A […]

Smart Meters De-mystified

Most people in the UK have heard of smart meters thanks to Gaz & Leccy, Kirstie and Phil’s Smart Energy Tour, offers from their energy suppliers or anecdotes from friends and family who have had one installed. But, while the term is familiar, many may not know exactly what smart meters are, what they do […]

Southampton Healthy Homes: Sophia’s Story

About the client Sophia is a private tenant who moved here from overseas a number of years ago with her three older children. She earns little money as a cleaner but does not receive any benefits. Ever since she moved into the flat, she’s been trying to sort out a leak where the water meter […]

Southampton Healthy Homes Winter Launch 2018

Today we had the winter launch for our Southampton Healthy Homes service, in partnership with Southampton City Council. Organisations from across the city attended to find out more about the project, including our Advice in Southampton partners: Citizens Advice Southampton, No Limits, Age UK Southampton, CLEAR, EU Welcome and Rose Road Association. Councillor Satvir Kaur […]