Category Archives: Hitting the Cold Spots

Hitting the Cold Spots: Dorothy’s Story

Dorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one. As Dorothy lives in a park home and her […]

Hitting the Cold Spots: Ray’s Story

Ray found our number from the Hitting the Cold Spots webpage, and gave us a call because his flat was very cold and he and his partner were struggling to stay warm. The electric storage heater they used to heat the flat had broken two years previously and they had been without heating since then. […]

Hitting the Cold Spots Winter Launch 2016-17

As the weather starts to get colder and clients may be struggling to stay warm and well, we would like to remind support services across Hampshire about the Hitting the Cold Spots service and the help we can offer. The Hitting the Cold Spots service 2016-17*: Home visits from a Hitting the Cold Spots adviser […]

Are you eligible for the Warm Home Discount 2016-17

What is the Warm Home Discount? The Warm Home Discount is a scheme providing eligible households with a £140 electricity bill discount for winter 2016-17. This discount is available to credit and pre-payment customers, providing your supplier is part of the scheme and you meet their eligibility criteria. The scheme is open to applications now and […]

Hitting the Cold Spots: Fiona’s Story

Fiona from Eastleigh called us with concerns about her rising gas costs.  We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff. Fiona had a […]

Hitting the Cold Spots: Chris’ Story

Chris lives in the family home which he inherited some years ago. Due to a health condition and low income, he had been unable to keep on top of essential repairs and maintenance over the years, and the heating in particular was in great need of an overhaul. Chris received a letter about the Central […]

Hitting the Cold Spots: Lisa’s Story

Lisa called us after receiving a letter saying she may be eligible for help to improve the heating in her home. We arranged for one of our advisors to visit Lisa and complete an energy assessment. The gas had been disconnected from the home some years ago, and the only heating was from electric heaters […]

Hitting the Cold Spots: Margaret’s Story

It was during a particularly cold spell in March when Margaret’s boiler broke down, leaving her with no heating or hot water at a crucial time of year. Margaret contacted her local council who put her in touch with us. We talked through Margaret’s situation with her on the phone and she told us how difficult […]

Hampshire Residents Helped with First-time Central Heating

Through Hitting the Cold Spots, Hampshire County Council and the Environment Centre (tEC) have been helping eligible households with the cost of installing first-time central heating. Read Brian and Jane’s stories below, to find out what a difference this has made to their lives.   Brian’s Story Brian had a brand new central heating system […]

First-time Central Heating Funding

Through a partnership between Hampshire County Council, Southampton City Council, Portsmouth City Council and the Environment Centre (tEC), we have received significant funding from Central Government to help with the cost of installing gas or LPG central heating systems into homes which do not currently have any form of central heating. To qualify for assistance […]