Category Archives: Hitting the Cold Spots

The A-Z of Energy Terms Explained

Every industry has its own jargon. The energy sector is no different but that can make it difficult for everyday consumers to fully understand things like their bills, discounts, incentives or where to turn for help. For those times when you look at your energy bill and wonder, “What does that mean?!” we’ve put together […]

Big Energy Saving Week 2019

Big Energy Saving Week runs from 21st to 27th January this year. The week focuses on raising public awareness of how to save money on energy costs by switching energy supplier or tariff, accessing discounts or grants, and making homes more energy efficient. Citizens Advice runs Big Energy Saving Week in collaboration with the Department […]

Winterising Your Home

Frozen and burst pipes are not something anyone wants to experience, especially when you need your heating and hot water to be working. Why do water pipes burst in cold weather? When water freezes, it expands and that pressure can rupture pipes. So what can you do to prevent them freezing in the first instance? […]

Hitting the Cold Spots: Geoff and Maureen’s Story

About the clients Geoff and Maureen live together in their privately owned home in Hampshire.  They are both in their 80s and manage on a low, fixed income. Maureen experiences a number of health and mobility difficulties with ongoing pain, and receives disability benefits.  Without Geoff’s assistance, she is unable to leave their home.  Although […]

Big Energy Saving Network 2018-19

This year we are helping to deliver Big Energy Saving Network (BESN) sessions and advice to frontline workers and consumers, between October 2018 and March 2019. These are free sessions for community groups and for frontline workers and volunteers supporting Southampton or Hampshire residents who have concerns about their energy bills. These sessions will: • […]

Smart Meters De-mystified

Most people in the UK have heard of smart meters thanks to Gaz & Leccy, Kirstie and Phil’s Smart Energy Tour, offers from their energy suppliers or anecdotes from friends and family who have had one installed. But, while the term is familiar, many may not know exactly what smart meters are, what they do […]

Brace Yourself. Winter Is Coming.

The summer’s scorching heatwave seems to have wiped freezing temperatures from our minds. But the brutally cold Beast from the East from earlier this year could make a return – possibly as early as this month! Though nothing is certain, it’s best to prepare for the worst and hope for the best. So here are […]

Hitting the Cold Spots: Joan’s Story

About the client Joan is an owner occupier who lives on her own and is in receipt of means tested benefits. She’s in her early 60s and has respiratory illnesses, osteoarthritis and mental health conditions. Joan had had a new gas meter installed and the engineer struggled to re-light the pilot light. The boiler was […]

Are you eligible for the Warm Home Discount 2018-19?

What is the Warm Home Discount? The Warm Home Discount is a scheme providing eligible households with a £140 electricity bill discount for winter 2018-19. This discount is available to credit and pre-payment customers, providing your supplier is part of the scheme and you meet their eligibility criteria. The scheme is open to applications now and it is […]

Hitting the Cold Spots: Maria’s Story

About the client Maria and her husband live with their two young children in a flat above a fast food restaurant. Maria’s husband runs his own business, but even with benefits, the family live month to month. Their Local Authority referred the family to Hitting the Cold Spots for help to improve the heating and […]