Mary‘s daughter contacted us regarding her mother’s heating system. Mary is in her 80’s, lives alone and had recently suffered from pneumonia. Her gas boiler had broken and the heating engineer had made a temporary fix but it needed to be replaced. Mary was eligible for the national Energy Company Obligation (ECO) scheme, and the Southampton Healthy Homes advisors looked to support her with any shortfall in the cost of the work.
Despite her eligibility for the ECO scheme, Mary’s application was rejected because a new boiler was incompatible with her current one-pipe heating system. The whole central heating system needed to be replaced instead of just the boiler, something that the national scheme couldn’t help with. Southampton Healthy Homes reassessed her application and offered Mary a grant to cover the majority of the cost of replacing the central heating system, and it was installed just before Christmas.
In addition to the heating system, during the initial home visit, Southampton Healthy Homes advisors noticed that Mary’s single glazed window in the living room had a rotten frame with a hole in it, which was allowing cold air in, and one of the bedroom windows had come out of the frame and needed to be replaced. Southampton Healthy Homes managed to secure funding for the replacement of both single glazed windows with double glazed ones. Mary will now be well insulated from the cold.
These energy efficiency works improved the property’s energy performance from a below-average E rating to a D rating, reducing the estimated annual energy costs of the home by an estimated £300 per year.
Southampton Healthy Homes advisors also helped Mary apply for a discount through her water supplier, reducing her future water bills by 20%.
Mary’s daughter provided this feedback on the project,
“It was a long process from starting to find energy suppliers who would agree to a grant to them ultimately refusing the grant, through to Southampton Healthy Homes coming to the rescue. I must admit that had it not been for the Advisors calling me most Fridays to check on progress, I might well have given up before the end. We are very grateful not only for their approving the grant for both windows and the boiler and new radiators, but for their perseverance and help at each stage of the process, including their list of Buy with Confidence suppliers who have done a great job. Thank you.”
If you have a family member who needs help keeping warm and well, please call the Southampton Healthy Homes team on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email firstname.lastname@example.org for advice and support.