David was given our details by a local heating engineer as his gas combi boiler hadn’t been working for the past two months and he wasn’t able to afford the repairs himself.
The Southampton Healthy Homes advisors visited David to get more information about his situation. David is an older gentleman who lives alone in his own home, he has a low income and suffers from several health conditions.
Whilst looking for funding to repair the boiler, the advisors arranged for the delivery of an electric plug-in radiator to keep him warm and made a referral to Citizens Advice Southampton for support with benefits and debt advice. They also referred him to the council’s Disabled Facilities Grant team who arranged for David to have a stair rail fitted to help him in using the stairs.
Following his application, the local council offered David a grant to repair his broken boiler, and he was very happy with this outcome.
As well as his broken boiler, David was also concerned about his electricity and gas bills as he was finding he was paying too much. The advisors helped him look for a better energy deal, and David decided to switch to a plan that could save him over £400 a year. To top up his savings from switching, the advisors assessed David’s eligibility for the government’s Warm Home Discount scheme and helped him apply for that £140 credit on his winter bill.
If you would like help finding a cheaper energy deal and switching supplier, please call the Southampton Healthy Homes team on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email firstname.lastname@example.org.