Margaret contacted us as her combi boiler hadn’t been producing hot water for four months. Her occupational therapist provided her with an information leaflet about our Southampton Healthy Homes project and suggested she get in touch. Margaret has health problems that leave her unable to work and she recently lost her husband, leaving her unable to afford the cost of replacing her broken boiler.
A Southampton Healthy Homes advisor visited Margaret two days later and helped her get quotes from Buy With Confidence and Gas Safe registered heating engineers, as well as fill in an application for a grant to other charitable trusts. During the application process, Margaret’s boiler completely broke. A referral was made to the local welfare charity, for a utility top up voucher to help Margaret cover the higher electricity costs from temporary heaters, whilst awaiting the trusts’ decision.
In less than a month’s time, the trust agreed to fully fund the boiler replacement, giving Margaret heating and instant hot water again. The trust also decided to provide financial help her pay off debt from her husband’s funeral.
Margaret was very happy with her new boiler:
“Now I have again heating and hot water at all times.”
She was also very thankful for all the help she received:
“Like to thank everyone involved who helped me so much plus [the trust] for the grant and [the heating company] who installed the new boiler.”
As well as helping with the heating, the advisor helped Margaret apply for the Warm Home Discount, a government scheme that offers a discount of £140 off electricity bills.
If you know a friend, family member or client in a similar situation, please call the Southampton Healthy Homes team for advice and support on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email email@example.com.