Author Archives: Christabel Watts

Hitting the Cold Spots: Dorothy’s Story

Dorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one. As Dorothy lives in a park home and her […]

Working with the Proactive Nursing Service

If you or someone you know is struggling to keep warm or pay energy bills, please call the Environment Centre (tEC) on Freephone 0800 804 8601 (Mon-Fri, 9am-5pm) or email keepwarm@environmentcentre.com to speak to an advisor.

Hitting the Cold Spots: Ray’s Story

Ray found our number from the Hitting the Cold Spots webpage, and gave us a call because his flat was very cold and he and his partner were struggling to stay warm. The electric storage heater they used to heat the flat had broken two years previously and they had been without heating since then. […]

Southampton Healthy Homes: Christopher’s Story

Christopher called us after receiving a letter from us about the first-time central heating grant. They were interested in having central heating installed as the home was only being heated by one gas fire and the hot water was heated by an electric immersion heater. Due to Christopher’s health he was not able to work […]

Hitting the Cold Spots Winter Launch 2016-17

As the weather starts to get colder and clients may be struggling to stay warm and well, we would like to remind support services across Hampshire about the Hitting the Cold Spots service and the help we can offer. The Hitting the Cold Spots service 2016-17*: Home visits from a Hitting the Cold Spots adviser […]

Are you eligible for the Warm Home Discount 2016-17

What is the Warm Home Discount? The Warm Home Discount is a scheme providing eligible households with a £140 electricity bill discount for winter 2016-17. This discount is available to credit and pre-payment customers, providing your supplier is part of the scheme and you meet their eligibility criteria. The scheme is open to applications now and […]

Kerry’s internship at tEC

Kerry interned with us for three months over the summer, working alongside our Energy Advisors, on a variety of projects in Southampton and Hampshire. During her internship Kerry was able to take part in home visits and advice drop-ins, contribute to and deliver communication materials, analyse and map project data, research options for colleagues and […]

Southampton Warmth For All: Project Achievements

Project Overview We have just finished delivering a one year project aimed at reducing fuel poverty in Southampton, and would like to share some of the achievements. The project was funded by the Scottish Power Energy People Trust and it allowed us to continue to deliver our fuel poverty outreach work across Southampton. Through the […]

Hitting the Cold Spots: Fiona’s Story

Fiona from Eastleigh called us with concerns about her rising gas costs.  We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff. Fiona had a […]

Switching supplier

Switching energy supplier saves the average consumer £200 per year. Anyone can switch, whether you pay by bills or pre-payment meter, or are a homeowner or tenant. If you don’t want to switch, it is still worth asking your supplier if you are on their best tariff, checking your bills are based on actual usage […]