Author Archives: Christabel Watts

Southampton Healthy Homes: Isabel’s story

Isabel contacted us as she was looking for help regarding her heating system. Her combination gas boiler had broken down and would only supply the hot water when the heating was on. Isabel suffers from multiple health problems that keep her off work and restrict her financially meaning that she couldn’t afford to repair it […]

Hitting the Cold Spots: Peter’s story

Peter contacted us for advice when his 35 year old central heating boiler broke down, right at the beginning of the winter. We helped him find a trusted local engineer who came out and got the boiler going again. However, unfortunately he then had to condemn the boiler for safety reasons. Peter was concerned about […]

Southampton Healthy Homes: Jaqueline’s story

Jacqueline emailed us after she’d seen an article about the grants for central heating on Southampton City Council’s website. Her home was being heated by a gas fire in the living room and gas room heaters, which they didn’t use, in the bedrooms. The client and her son were worried about using the heaters in […]

Hitting the Cold Spots: David’s story

David was referred to the Central Heating Fund by his local council who had been supporting him with making some much needed improvements to his home. Amongst the problems in the home was the heating – or lack of heating. With only two old gas heaters on the ground floor, and no heating at all […]

Southampton Healthy Homes: Terry’s story

Terry was referred to us by another local agency. Terry lives in a private rented flat and the only available heating in the property was an electric wall fire in the living room. Terry receives Employment and Support Allowance due to ill health and as such he is at home a lot. During the winter […]

Fuel Poverty Awareness Day 2017

Today is national Fuel Poverty Awareness Day; an opportunity to focus on the issues faced by those struggling to keep warm and pay their bills, and to highlight the work being done to try and alleviate these problems. Across Southampton and Hampshire there are an estimated 50,000 households living in fuel poverty*. Fuel poverty is […]

Hitting the Cold Spots: Stephanie’s Story

Stephanie contacted us after hearing about the Central Heating Fund project following her attendance at an event organised by her local Council.  She is an owner occupier who lives in a house with an open fire, one electric storage heater and an electric instantaneous water heater, which she found cold particularly in the winter. Stephanie […]

Southampton Healthy Homes: Mary’s story

Mary‘s daughter contacted us regarding her mother’s heating system. Mary is in her 80’s, living alone and had recently suffered from pneumonia. Her gas boiler had broken down and the heating engineer had made a temporary fix but it needed to be replaced. Mary was eligible for the national ECO (Energy Company Obligation) scheme, due […]

Hitting the Cold Spots: Lindsey’s story

Lindsey contacted us after receiving our letter about the Central Heating Fund. She wanted to find out what could be done to transform her cold house into a warm and cosy home. Lindsey suffers from health conditions, and is on a low income. We arranged to visit her at home to complete an assessment, which […]

Southampton Healthy Homes: Emily’s story

Emily contacted us as her home was damp and she had electric storage heaters which were very expensive to run and didn’t adequately heat the home. She and her five year old son also suffered from coughs, which she had been told were linked to the damp and cold. We visited to see if we […]