Author Archives: Christabel Watts

Big Energy Saving Week 2019

Big Energy Saving Week runs from 21st to 27th January this year. The week focuses on raising public awareness of how to save money on energy costs by switching energy supplier or tariff, accessing discounts or grants, and making homes more energy efficient. Citizens Advice runs Big Energy Saving Week in collaboration with the Department […]

Southampton Healthy Homes: Alison’s Story

About the client Alison is in her late 80s and lives on her own in her own home. Her daughter is her carer as Alison lives with dementia. What did Alison need help with? Alison’s daughter gave us a call as her mother’s 15 year old boiler wasn’t working properly and not providing hot water. […]

Southampton Healthy Homes: Andrew’s Story

About the client Andrew was referred to us by Citizens Advice Southampton for help with an energy price comparison. Andrew and his wife are both retired and receive guaranteed pension credit. What did Andrew need help with? Andrew was up-to-date on all his bills but was concerned about the recent price hikes. As the client […]

25 years of tEC

Back in December 1993 the Environment Centre (tEC) opened its doors to the public, with a mission to raise awareness and help people create a more sustainable future. 25 years on and we are still going strong having supported tens of thousands of businesses, organisations and households to reduce their carbon emissions, increase sustainability, improve […]

Hitting the Cold Spots: Geoff and Maureen’s Story

About the clients Geoff and Maureen live together in their privately owned home in Hampshire.  They are both in their 80s and manage on a low, fixed income. Maureen experiences a number of health and mobility difficulties with ongoing pain, and receives disability benefits.  Without Geoff’s assistance, she is unable to leave their home.  Although […]

Big Energy Saving Network 2018-19

This year we are helping to deliver Big Energy Saving Network (BESN) sessions and advice to frontline workers and consumers, between October 2018 and March 2019. These are free sessions for community groups and for frontline workers and volunteers supporting Southampton or Hampshire residents who have concerns about their energy bills. These sessions will: • […]

Southampton Healthy Homes: Gale’s Story

About the client Gale’s daughter first called us when Southampton was experiencing a cold snap, having been given our number by Adult Services. Gale, who lives alone in her own home, has dementia and mobility issues that require help from carers with daily tasks, and she receives benefits to help pay for that care. A […]

Southampton Healthy Homes: Sophia’s Story

About the client Sophia is a private tenant who moved here from overseas a number of years ago with her three older children. She earns little money as a cleaner but does not receive any benefits. Ever since she moved into the flat, she’s been trying to sort out a leak where the water meter […]

Hitting the Cold Spots Winter Launch 2018

Now in its eighth year, Hitting the Cold Spots continues to help Hampshire residents stay warm and well. Being able to keep warm is vital for everyone but particularly for young children, older people and those with health conditions. With the onset of colder weather you may be getting concerned about how you will manage […]

Southampton Healthy Homes Winter Launch 2018

Today we had the winter launch for our Southampton Healthy Homes service, in partnership with Southampton City Council. Organisations from across the city attended to find out more about the project, including our Advice in Southampton partners: Citizens Advice Southampton, No Limits, Age UK Southampton, CLEAR, EU Welcome and Rose Road Association. Councillor Satvir Kaur […]