Privacy Policy

 
At the Environment Centre we collect and use your personal information to help solve your problems, improve our services and tackle wider energy and affordable warmth issues that affect people’s lives.

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • Only access it when we have a good reason
  • Only share what is necessary and relevant
  • Don’t sell it to commercial organisations

We handle and store your personal information in line with the law.

 

When we share your information without permission

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • To comply with the law, called ‘legal obligation’ – for example, if a court orders us to share information
  • To protect someone’s life, called ‘vital interests’ – for example, sharing information with a paramedic if a client was unwell at our office
  • To carry out our aims and goals as an organisation, called ‘legitimate interests’ – for example, to create anonymous case studies and statistics for our research
  • To carry out a contract we have with you, called ‘contract’ – for example, if you’re an employee we might need to store your bank details so we can pay you
  • To defend our legal rights – for example, to resolve a complaint that we gave the wrong advice

 

What we do with your information

How we handle your personal information depends on how you interact with us. 

 

When you get advice from an adviser

Using our website

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